Cheryl Nofziger

Cheryl Nofziger is the Queen of NetPicks as our Customer Support Manager—she holds the keys to the kingdom, so to speak! She is the driving force behind NetPicks’ smooth operation, ensuring that customers receive the care and support they need. Her goal is to make sure every customer knows that we genuinely care about their success while providing friendly, professional assistance.

Earlier this week, I had the opportunity to chat with Cheryl—enjoy this short interview!

So, Cheryl, tell us a little bit about yourself.
I’m a married mother of three. My husband works in technology sales for a small local company. My oldest daughter, Ambria, is a professional photographer who is also learning the art of trading. My second daughter, Sydney, is a home healthcare RN. She is married with two sons, and her husband owns a landscaping and trucking business while also raising cattle for some delicious beef! My son, Quinn, is a financial advisor for Edward Jones. He is married with two daughters and two sons, and his wife is also an RN.

I live in the great state of Ohio, and in my free time, I enjoy wake surfing, snow skiing, and spending time with family and friends.

These days, you can never be too safe [laughs]. Can you share a little about your background and how you came to work for NetPicks?
Brian Short, a longtime friend (Editor’s note: and NetPicks Managing Co-Partner), asked if I would be interested in working for NetPicks, and I was immediately intrigued. I had been a stay-at-home mom for many years before working part-time for Brian at a technology company. Later, I worked part-time as a home interior decorator and sales associate at a furniture store.

I started working part-time for NetPicks in May 2006, and as my responsibilities grew, I transitioned into a full-time role. I enjoyed my work at NetPicks so much that I decided to leave my other job!

I agree 100 percent—NetPicks is a fantastic place to work, with great staff, coaches, and customers. So what made you decide to quit your other job and work for NetPicks full-time?
I love the people in this company—they are truly caring and fun to work with. Plus, I really enjoy the flexibility of working from home!

With such a great company culture, it’s no wonder you fit in so easily. And who wouldn’t want to work from home? So tell us, what exactly do you do on a day-to-day basis?
I handle all phone and email support, ensure that products are shipped out, manage customer accounts and subscriptions, process affiliate payments, and take care of various administrative tasks.

That sounds like a lot to juggle! With all those responsibilities, what would you say is your favorite part of working at NetPicks?
I love talking with customers and getting to know them. It’s incredibly rewarding to hear how NetPicks has helped them make money and how much they appreciate our support and products. I want our customers to know that we genuinely care about their success and that we’re here to offer first-class support. I also love the opportunity to speak with people from all over the world—that’s one of the most enjoyable aspects of my job.

Great! Thanks for sharing and giving us a behind-the-scenes look at NetPicks!
Thanks for having me!